Order processing

Most orders are processed within 1-2 business days and will ship the following business day. Orders requiring personalization or customization will require longer processing time before they ship, which will be noted on applicable product detail pages.

Delivery times

All shipping times are quoted in business days. Therefore, if 2-day shipping is selected, it will take 2 business days for delivery. If an order is placed on a Saturday, Sunday or holiday, it will be processed and shipped within the next 2 business days and arrive at its destination 2 business days thereafter.

Please note that a few of our gift items ship directly from our suppliers in Canada. Delivery times to recipients in the United States will be longer for these items, usually taking up to 2 weeks for delivery. This will be noted on applicable items so that you may plan your purchases accordingly.

Substitution policy

We reserve the right to make substitutions in our gift baskets depending on the inventory on hand. Any item substituted will be replaced with a similar item of equal or greater quality.

Out of stock policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “out of stock”, we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. You can submit a request for an “out of stock” item by emailing customerservice@giftaboo.com.

Just because the item you ordered is not identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you, we will then try to call you at the number you provided with your order, but only if a response was requested in order for us to move forward with your order. Generally, we will only request a response if you wish to cancel your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment up front on a first come, first served basis. You may also email us a request to be placed on a “notify list”, and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.

Return shipping costs

Customer assumes all costs in shipping return items to us. However, if the item is being returned due to manufacturer’s defect or an error on our part, we will pay for return and re-delivery shipping costs. All replacement products due to manufacturer’s defect or an error on our part are shipped via the original shipping method purchased by the customer. The cost of upgrade shipping above the original shipping method is to be paid by the customer prior to shipment.

Warranty procedure

If the item you purchased is indeed defective, please make an online return merchandise authorization (RMA) request. See return policy for more details.

90-day warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Order cancellation policy

Please submit any order cancellation requests via email to cancellation@giftaboo.com.

Email cancellations must contain the following: first name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged, including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.